FREQUENTLY ASKED QUESTIONS

Got questions? We’ve got answers. Whether you’re new to tabletop gaming or a seasoned strategist, our FAQ section covers everything from orders and shipping to game rules and hobby tips. Find quick solutions and helpful guidance right here.

Question Why am I having trouble logging in?
Answer

I've had an account for years, but now my email address and password aren't recognised. Why?

On the 10th of April 2014 we launched a brand new webstore. Our old webstore was closed and all personal customer data such as account details and purchase history were permanently and securely deleted.

Creating a new account is faster than ever, and you can even use the same email address and password as before if you like. Register here or at the end of checkout.

If you're experiencing issues signing into your 'My Warhammer' account please checkout as a guest.

Question What do I do if I've forgotten my password?
Answer

No problem, click here and enter your email address and our servitors will issue you with a replacement.

Question How can I pay for my order?
Answer

Payment can be made by:

  • Visa and MasterCard
  • PayPal
  • Games Workshop Virtual vouchers

All prices are in Pounds Sterling and we will display the total of your order before you confirm it.

Question My order may be subject to additional import duties and taxes. Who's responsible for paying these charges?
Answer

We will take care of any additional European Union import duties and taxes that may be applied to your order. Please note, this excludes Overseas Armed Forces addresses or PO Box addresses.

Question What does ‘Online Only’ mean?
Answer

You won't find these products in-store, but they are available on the Warhammer webstore, or they can be ordered in all Warhammer stores or through independent retailers. These products can be found by checking the ‘Available to Order’ box in the "New & Exclusive" section, but you can also identify them by the grey Available to Order badge.

*Please note that Online Only* products may also be made available in-store (but are not guaranteed to be available) in the following physical locations: Warhammer World, Warhammer Store- Edinburgh, Warhammer Store- Tottenham Court Road, Warhammer Store & Cafe - Tokyo, Warhammer Store & Cafe - Los Angeles, Warhammer Store & Cafe - Grapevine TX.

Question In-store Collection for Pre-orders
Answer

In-store Collection for pre-orders means that pre-order items purchased before 10pm on the Sunday of their launch day will usually be available for pick-up at your chosen Warhammer Store on their release date.

During the checkout process, select a Warhammer Store to ship your order to for collection. Orders must be placed before 10pm BST on the Sunday of an item’s pre-order weekend to qualify. You will receive an order tracking email to keep up-to-date with your order.

If there is a delay in your order a member of our Customer Service team will contact you directly to give you an update.

If you need to change your collection store after ordering, please contact our customer service team promptly. To avoid issues, it’s best to choose your store carefully during checkout.

This applies to orders placed before the deadline. We aim to have all pre-orders ready for collection on the release date, but unforeseen circumstances may cause delays.

This is not available in Asia.